International Shipping, Returns & Taxes

Shipping Rates

For shipping internationally, visit our international page, select your destination and currency, add items to your Bag and then click on the Checkout button. We will calculate and guarantee the lowest possible order total in your preferred currency, including any applicable duties, and taxes as determined by the destination's customs authority. Please note: Not all items sold on saksoff5th.com can be shipped internationally and order total cannot exceed U.S. $25,000. See item details for any shipping restrictions.

Gift Cards

Unfortunately, Gift Cards are not available for sale or redemption on international orders. All Gift Card or E-Gift Card purchases must go through the US shipping site.

Delivery Times

  • Orders must be placed by 6 PM ET.
  • Not available for all items on the site. See product details for any shipping restrictions.
Region Countries and Territories Delivery Time
Canada Canada Standard: 4–12 business days
Express: 3–7 business days
Europe Albania, Faroe Islands, Greenland, Holy See (Vatican City), Kosovo, Lithuania, Malta, Romania, Russian Federation, Saint Pierre and Miquelon Express: 5-9 business days
Germany, Ireland, United Kingdom Standard: 7-14 business days
Express: 4-8 business days
Armenia, Belarus, Cyprus, Falkland Islands (Malvinas), Gibraltar, Guernsey (UK), Iceland, Jersey (UK), Moldova, Montenegro 6-10 business days
Isle of Man 3-6 business days
Andorra, San Marino, Serbia 4-7 business days
Bosnia and Herzegovina 4-9 business days
Georgia, Ukraine 5-10 business days
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Liechtenstein, Luxembourg, Macedonia, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey 4-8 business days
Australia, Asia & Pacific Australia, New Zealand, Singapore Standard: 7-14 business days
Express: 5-9 business days
Hong Kong, Japan Standard: 7-12 business days
Express: 4-8 business days
Bangladesh, Brunei, Cambodia, Maldives, Micronesia, Pakistan, Papua New Guinea 6-10 business days
Fiji, French Polynesia, Myanmar 5-8 business days
China, Christmas Island, Cocos (Keeling) Islands, India, Indonesia, Malaysia, Philippines, South Korea, Sri Lanka, Thailand, Vietnam 5-9 business days
Samoa, Taiwan, Wallis and Futuna 4-8 business days
Tanzania 3-10 business days
Bhutan, Cook Islands, Kiribati, Laos, Nauru, Nepal, New Caledonia, Niue, Palau, Solomon Islands, Tonga, Tuvalu, Vanuatu 6-9 business days
Marshall Islands, Mongolia 7-11 business days
Latin America, South America & Caribbean Bahamas, Venezuela 3-8 business days
Antigua and Barbuda, Bolivia, Brazil, Cayman Islands, Dominica, Grenada, Guyana, Mayotte, Netherlands Antilles, Paraguay, Peru, Saint Barthélemy 5-9 business days
Aruba, Bermuda, Guadeloupe, Martinique, Montserrat, Saint Kitts and Nevis, Saint Lucia, Turks and Caicos Islands 5-11 business days
Anguilla, Argentina, Barbados, Belize, Bonaire, Sint Eustatius and Saba, British Virgin Islands, Chile, Colombia, Costa Rica, Curaçao, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Saint Vincent and the Grenadines, Sint Maarten (Dutch side), Trinidad and Tobago, Uruguay 4-8 business days
Sao Tome and Principe, Suriname, Timor-Leste 6-10 business days
French Guinea 7-12 business days
Africa & Middle East Bahrain, Egypt Standard: 7-14 business days
Express: 5-9 business days
Saudi Arabia, United Arab Emirates Standard: 7-14 business days
Express: 4-8 business days
Jordan, Kuwait Standard: 7-14 business days
Express: 6-10 business days
Oman, Qatar Standard: 7-14 business days
Express: 5-9 business days
Libya, Reunion 5-13 business days
Benin, Burkina Faso, Ethiopia, Gabon, Gambia, Kenya, Lebanon, Mali, Mauritius, Rwanda, Senegal, Sierra Leone, Togo, Uganda, Yemen 5-8 business days
Algeria, Azerbaijan, Burundi, Congo, Democratic Republic of the, Congo, Republic of the, Ghana, Ivory Coast, Lesotho, Malawi, Namibia, Seychelles, South Africa 5-9 business days
Cameroon, Kazakhstan, Liberia, Mozambique, Niger, Nigeria, Zambia, Zimbabwe 5-10 business days
Chad, Eritrea, Guinea, Guinea-Bissau, Madagascar, Somalia, Swaziland, Tunisia 6-9 business days
Afganistan, Angola, Botswana, Cape Verde, Comoros Islands, Equatorial Guinea, Kyrgyzstan, Mauritania, Tajikistan, Uzbekistan 6 -10 business days
Central African Republic, Djibouti 6-11 business days
Iraq 6-13 business days
Israel, Morocco 4-8 business days

Additional Destinations

If you would like your saksoff5th.com order shipped to international addresses other than the ones listed above, please place your order by phone with customer service. If calling from within the US or Canada, dial toll-free 1-801-207-7043. If you are calling from other locations, please dial toll-free 1-801-207-7043. If you are unable to connect with our toll-free numbers above. (International long distance charges will apply to this call). Please note, when dialing our international toll-free number or toll line from outside the US or Canada, you must first enter an international access code.

An estimated delivery charge will be quoted at the time of order placement. This charge may be amended at a later date based on the weight and the geographic shipping location of the order. Delivery transit days to the recipient will vary depending upon the destination.

Duties and taxes (including value added tax) will be the responsibility of the recipient. Saks OFF 5TH cannot determine the exact amount of these fees in advance, however an estimate will be provided to the purchaser prior to the time of shipping. The purchaser's approval is needed to complete shipment.*

If you would like to have your online order shipped within the US but billed to an international address, please shop as a US customer and enter the appropriate billing information at checkout.

*Applies to international orders placed by phone. For online international orders, please see duty & tax section below.

Returns & Exchanges

If, for any reason, you are not satisfied with your international online purchase, please contact us at 1-801-207-7043 or email customer service. We will provide you with further instructions on where returns should be shipped and the amount you will be refunded after any return shipping and handling costs. If you are calling from outside the US or Canada, please dial toll-free 1-801-207-7043. If you are unable to connect with our toll-free numbers above. (International long distance charges will apply to this call). Please note, when dialing our international toll-free number or toll line from outside the US or Canada, you must first enter an international access code. If you choose to return an item for any reason and the item is presented in saleable condition, our partner Borderfree will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item, in the same currency and using the same exchange rate as your original order. Full-priced merchandise, with the exception of furs, watches and jewelry presented after 30 days will be credited based on the current selling price. Returns of furs, watches and jewelry items will not be accepted after 30 days. We cannot exchange, replace or credit gourmet, monogrammed or personalized items.

Please note that purchases made on saksoff5th.com may not be returned in a Saks OFF 5TH Canada store.

Duty & Tax

Duty, customs tariffs and VAT are set by the local government and determined based on a combination of the destination of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary and will be determined and guaranteed by Borderfree (the company that partners with saksoff5th.com to handle online international shipping) during your checkout.

Frequently Asked Questions

Can my order be delivered internationally?

Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in over 100 countries and territories, with support for many more coming soon. International shoppers now get the benefit of seeing product prices in their local currency,guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.

What is Borderfree?

Borderfree is a global ecommerce solution that allows us to present prices in the same currency of their choice, aggressive international shipping costs, and the lower possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so that you can buy from us with certainty.

How will I know how much my order will cost?

Just add items to your basket and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

Are there any additional costs that will be due upon receipt of my order?

As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you'll be billed by Borderfree, and there will be no additional costs due upon delivery.

What currencies does Borderfree support?

Currently, Borderfree supports billing in 60+ global currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.

I live in the United States. Can I use Borderfree to ship an order internationally but pay in US dollars (USD)?

Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a US credit card. This also works if you're an American traveling or living abroad.

What payment options does Borderfree support?

Currently, Borderfree supports Visa®, MasterCard®, American Express®, PayPal®, PayPal Express®, Alipay®, JCB® (Japan), Interac Online®, and more with additional payment options coming soon. Saks Fifth Avenue Mastercard purchases will be charged to your Mastercard account.

What are my international shipping options?

The following is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Destination Delivery Promise
Canada 3-12 business days
United Kingdom 4-14 business days
Australia and New Zealand 5-14 business days
Ireland 4-14 business days
Mexico 4-8 business days
Central America and the Caribbean 4-12 business days
South America 4-12 business days
Europe 4-14 business days
Japan 4-12 business days
Hong Kong 4-12 business days
Singapore 5-14 business days
Soth Korea 5-9 business days
Asia-Pacific 4-14 business days
South Asia 5-14 business days
Africa and the Middle East 5-14 business days
Iceland 6-10 business days
Russian Federation 5-9 business days

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the international checkout based on the items you are purchasing and your shipping destination.

When am I billed?

Your credit card will be billed by Borderfree at the time your items leave the United States.

How much duty and taxes are charged on international orders?

Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.

Are there any items that cannot ship to my country because they are restricted?

If for some reason, there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.

Do you ship to US military addresses (APO/FPO)?

Orders shipping to US military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the United States.

How can I track my international order?

You can track the progress of your international package(s) here.

What will my credit card statement say?

Your credit card will be billed by Borderfree and your credit card statement will read " BF*SAKSOFF5TH " where "BF" denotes the Borderfree network.

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us or call 1-801-207-7043 and customer service will gladly assist you with any questions relating to your international order.

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please contact us or call 1-801-207-7043 and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.

Are Canadian prices online different from the prices in Saks OFF 5TH's Canada stores?

Through our network of valued vendor partnerships, we are always working to bring the best product to our Canada stores. Prices in Canada may be different from prices in the US, dependent on where products are produced and how products are shipped to Canada.

Through our partnership with Borderfree, we are pleased to provide an easy-to-use shopping experience for our Canadian customers. Customers shipping to Canada will see product prices in their local currency based on the current exchange rate. Your total is guaranteed at the exchange rate set when your order is placed.

As long as you select prepay duties and taxes, the order total presented at checkout is the exact amount you will be billed by Borderfree. There will be no additional costs due upon delivery. For inquiries on product carried in the Saks OFF 5TH Canada stores, please call 1-801-207-7043 and we will be happy to assist you.