Frequently Asked Questions
ABOUT SAKSFIRST
ABOUT SAKSFIRST GIFT CARDS
Q: How do I become a SaksFirst Member?
A: All SaksFirst and SaksFirst World Elite Mastercard cardholders are automatically members of the SaksFirst Program. You can start earning Bonus Points towards a SaksFirst Gift Card with your first SaksFirst Credit Card purchase.
Q: Where can I earn SaksFirst Points?
A: With the SaksFirst Card or SaksFirst World Elite Mastercard®, you can earn Points on eligible purchases at Saks Fifth Avenue stores, saks.com, Saks OFF 5TH stores and saksoff5th.com. SaksFirst World Elite Mastercard® cardholders can also earn Points on purchases outside of Saks.
Q: How many Points do I earn per dollar?
A: You can earn 2 to 6 Points per dollar spent at Saks, depending on your year-to-date spending at Saks. Please refer to the Points section for details. You can also earn even more Points during our Double and Triple Point events.
Q: What items are excluded from earning Points?
A: Sales tax, delivery fees, purchases of gift cards, gratuities, alterations, repairs, and beauty salon products and services.
Q: How do I know how many Points I’ve earned?
Q: Do Points expire?
A: Yes, any SaksFirst Points that are less than the 2500-Point minimum for redemption will be forfeited in January of the following year they were earned.
Q: How do I manage my account preferences and make payments to my Saks Credit Card?
A: You can make payments on your SaksFirst World Elite Mastercard® online, by phone, or by mail. Access your Saks Store Card information here and Mastercard account
here.
Q: How is my SaksFirst Gift Card value determined?
A: SaksFirst Gift Cards are issued as a value of 1% of your total net SaksFirst Points, in $25 increments. You can get unlimited Points toward your SaksFirst Gift Card. And with your SaksFirst World Elite Mastercard®, you can earn 2 Points per dollar on purchases outside of Saks.
Q: How do I use my SaksFirst Gift Card?
A: SaksFirst Gift Cards can be redeemed in all Saks Fifth Avenue stores, saks.com, Saks OFF 5TH stores or saksoff5th.com. Simply present the gift card to a Style Advisor or enter the gift card number upon check out at saks.com or saksoff5th.com.
Q: How do I redeem my Points for a gift card?
A: You will automatically receive your SaksFirst Gift Card in early February, for any SaksFirst Points not redeemed in the previous year in increments of 2500 points. You can also request a SaksFirst Gift Card throughout the year by calling SaksFirst Customer Service at 1.877.551.7257 or by redeeming your Points when you review your balance online.
Q: Do SaksFirst Gift Cards expire?
A: Yes, SaksFirst Gift Cards expire on December 31 of the year they were issued. The expiration date is printed on the gift card for your convenience.
Q: Can I redeem SaksFirst Gift Cards in Canada?
A: Yes, you can redeem SaksFirst Gift Cards in Saks Fifth Avenue and Saks OFF 5TH stores in Canada.
Q: I lost my SaksFirst Gift Card. What should I do?
A: Please call us at 1.877.551.7257 and we will gladly assist you.