Category of personal information Collected |
Source of information |
Purpose for Collection |
Categories of potential recipients |
Identification and Contact information: such as your name, address, email address, telephone numbers, other contact information, and, if you apply for a Saks Fifth Avenue MasterCard® or the Saks Fifth Avenue private label credit card, Saks OFF 5TH and the credit provider may also collect other information needed to assess your credit worthiness and verify your identity, such as income and employer information |
From you through updates from third parties (like USPS change of address database), from our credit card partner and from sources of information available to our credit card partner |
To communicate with you, to send you a catalogs, information, newsletters, promotional materials and other offerings from Saks OFF 5TH or on behalf of our partners and affiliates, to offer a sweepstakes, contest or other promotion, to provide customer support when you communicate with us, to improve our Sites and Apps, our customer service and support, and the user experience, to complete your registration on our Services, to administer your account with us, and to provide you with offers that may be of interest to you, to process a credit card application you submit, to operate your credit card account, to provide you with credit services and to assist our credit card partner with account credit or fraud decisioning |
Saks Family of Companies, our Service Providers, and our co-marketing partners, and other third parties, including select partners and affiliates that we believe may have or facilitate offers that may be of interest to you, the financial institution that issues the relevant credit card account for which you apply |
Loyalty information: your loyalty account number, birthday, gender, age, purchase history and information on rewards or other benefits |
From you and from our loyalty Service Provider |
To administer your loyalty account and provide you with offers that may be of interest to you |
Saks Family of Companies, our Service Providers who administer our loyalty program, and our co-marketing partners |
Purchase and order information: Purchase and order information: contact information, together with purchase details online and in store through e-receipts, delivery details, payment details, any communications we have received about your order or purchase |
From you or from a Saks OFF 5TH customer who places an order to be delivered to you |
To validate, confirm, verify, deliver, install, and track your order, including to arrange for shipping, handle returns and refunds, to provide customer service, to maintain a record of the purchases you make, to service products you purchased from us, and to provide you offers that may be of interest to you or to assist with account credit or fraud decisioning |
Saks Family of Companies and our Service Providers who process, fulfill and ship orders and our credit partner |
Other delivery information: name and address of recipient for delivery, if different from customer’s |
From you or from a Saks OFF 5TH customer who places an order to be delivered to you |
To deliver to the person at the address which you have requested |
Saks Family of Companies and our Service Providers who process, fulfill and ship orders |
Payment information: name, card issuer and card type, credit or debit card number, expiration date, CVV code and billing address |
From you and your payment card issuer |
To check that the right person is using the right card or account, meet the requirements of the card brands or account issuers, and to make sure we are paid for what you buy |
Our Service Providers who process payments for us and who are contractually required to comply applicable laws and requirements applicable to payment processing, which may include Payment Card Industry Data Security Standards |
Information provided at a designer boutique, restaurant, salon or other similar service offered within a Saks OFF 5TH store that is licensed by a third party (each a "Boutique Service"): name, billing address, shipping address, telephone number, email address and payment or gift card information |
From you or from a Saks OFF 5TH customer who places an order to be delivered to you |
To validate, confirm, verify, deliver, and track your order, including to arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, or to service products you purchased from us |
Saks Family of Companies, our Service Providers, and the Boutique Service |
Information you provide about a third party: if you send someone else a communication from the Services (such as sending a gift or virtual gift card), we may collect information such as that person’s name, telephone number, email, and/or shipping address. |
From you |
To deliver to or communicate with the person at the address which you have provided or requested |
Saks Family of Companies, our Service Providers, and our co-marketing partners |
Information a third party provides about you: if a third party sends you a communication from the Services (such as sending a gift or gift card), we may collect information about you such as your name, telephone number, email, and/or shipping address |
From a third party |
To deliver to or communicate with you, consistent with the third party’s request |
Saks Family of Companies, our Service Providers, and our co-marketing partners |
Legal and fraud prevention information: fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents |
From you, the police, crime and fraud prevention agencies, payment card providers, the public, regulators, your and our professional advisors and representatives |
To protect you, other customers and our business against criminal activities and risks, improve fraud protection capabilities for us and our fraud prevention provider, make sure we understand and can meet our legal obligations to you and others and can assert and defend legal claims |
Saks Family of Companies, our Service Providers who help us with fraud protection and credit risk reduction, law enforcement and other governmental authorities in accordance with applicable law. |
Preference information and Inferences: your marketing preferences, your account settings including any default preferences, any preferences you have indicated, the types of services/offers that interest you, the areas of our Services that you have visited or ways that you interact with our Services |
From you, from our website technology interaction with your browser/devices and cookies and other similar technologies tracking the pages you visit, the marketing messages you open and the links you follow, and from other third-party sources of information |
To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site or App, to provide you with customized Site or App content, targeted offers from Saks OFF 5TH or others, promotions and advertising on the Site or App, through other third-party sites or app, via email, text messages, or App push notifications that are offered by Saks OFF 5TH or others that might be of interest to you, to create a profile about you reflecting your preferences and behavior |
Saks Family of Companies and third-party vendors and Service Providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping experiences through our Services or elsewhere. |
Communications: communications we have with you in any way including in person, by phone, online, by email or text, or by online live chat. Please note that we record and save calls to our customer service team and any online chats |
From you |
To service your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, to provide you with personalized text messages about offers that may interest you or cart reminders, to obtain customer feedback and improve our customer service and customer shopping |
Saks Family of Companies, our Service Providers who assist us with customer service, our Service Providers who administer surveys and promotions, and our co-marketing partners |
Voluntary information: any voluntary information you provide us with, such as responses to surveys or competitions and social media account details |
From you and your social media account provider |
To know you better, make our communications with you more personal, learn and improve from your survey feedback, organize events and pick competition winners |
Saks Family of Companies, our Service Providers who administer surveys and promotions, and our co-marketing partners |
In-store privacy: CCTV images of you in and around entrances and exits to our stores and offices, and your customer journey around our store from Wi-Fi connectivity or comparable technology use |
From you, our CCTV and from our W-Fi and similar technology interaction with your devices |
To keep you, other customers, our staff, buildings, systems and data safe and secure, to investigate potential theft, fraud or misconduct, provide you with Wi-Fi in our stores and to better understand how customers want to shop in our stores, popular routes and areas and where we should place different products and what products and services may be of interest |
Saks Family of Companies, our Service Providers who help us with fraud protection, law enforcement and other governmental authorities in accordance with applicable law |
Personalization: your journey through our Sites or stores and how you use our Site and App, including pages visited, your mouse movement, and keystrokes; whether and when you interact with our marketing |
From you, from our Site or app technology’s interaction with your browser or devices and cookies tracking the pages you visit |
To improve our Site, products and services, customer service, and customer shopping experience, to create a session replay that shows your visit to our site, to provide you with personalized text messages about offers that may interest you or cart reminders |
Saks Family of Companies and third-party vendors and Service Providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience for our Services or elsewhere |
Internet network and device information: IP address, internet provider, operating system and browser used, phone number according to your mobile service provider, type of device, such as laptop or smart phone, device cookie settings and other device details, such as MAC address |
From you and from our website or app technology’s interaction with your browser or devices and from service providers who support our fraud detection efforts |
To make sure our Site and app technology works properly with your device and make sure you can see and use our intended website and apps on the device you are using, and for analytical and demographic purposes and to provide offers that may be of interest to you.
We also will use this information to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users. |
Saks Family of Companies, our Service Providers who help us with fraud protection, and third-party vendors and Service Providers that perform website analytic services for us or enable more relevant offers to you on our Services or elsewhere |
Information automatically collected from your browser: when you use the Services, some data is automatically transferred from your browser to our server, including your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site or App, the amount of time you spend viewing or using the Site or App, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site or App |
From you and from our website or app technology’s interaction with your browser or devices |
We will use this information in an aggregated non-specific format for analytical and demographic purposes.
We also will use this information to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users |
Hudson’s Bay Company Family and third-party vendors and Service Providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience and the relevance of offers to you on our Services or elsewhere |
Accident information: details about any accident or injury on our premises, or health incident |
From you, witnesses or observed about you |
To get you the help you need, deal with the emergency services, insurance and claims, to prevent loss and to defend ourselves |
Saks Family of Companies, law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors |
Suspected crime information: details of your identity, image, name and address, suspected or alleged thefts, fraud, assault or other criminal behavior |
From crime and fraud prevention agencies, from you, witnesses, and from the police |
To protect customers, the public and our business against risks and crime, to prevent loss, to prosecute crime, and to defend ourselves |
Saks Family of Companies, law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors |
Sensitive personal information: such as your Social Security Number (if you provide it in connection with a credit card application) and precise geolocation (if you use our App and permit it to obtain your precise geolocation) |
With respect to your Social Security Number, from you, from our credit card partner, and from sources of information available to our credit card partner
With respect to your precise geolocation, from our App technology’s interaction with your browser or devices |
With respect to your Social Security Number, to process your credit card application, operate your account, provide you with credit services, and to assist our credit card partner with account credit or fraud decisioning
With respect to your precise geolocation, for analytical and demographic purposes and to provide offers that may be of interest to you, and to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users |
With respect to your Social Security Number, Saks Family of Companies, our Service Providers, and the financial institution that issues the relevant credit card account
With respect to your precise geolocation, Saks Family of Companies, our Service Providers who help us with fraud protection, and third-party vendors and Service Providers that perform website analytic services for us or enable more relevant offers to you on our Services or elsewhere |